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Central Support Assistant Manager

Job Type: Full-time

Location: Parsippany, NJ

Summary: The Central Support Assistant Manager is responsible for the supervision of the Central Support department and the delivery of exceptional levels of external and internal customer service.  This position manages two Central Support Specialists, and supervises all deposit operations and various support functions of the department.  Partners with core operating system provider to create new deposit products, update/enhance existing products, perform rate changes, and manage the bank’s portfolio of deposit products.  Ensures departmental regulatory compliance and operational excellence.  Responsible for managing key functions including overdrafts, inclearing, returned deposited items, quality assurance, merchant/mobile/ATM deposit processing, user acceptance testing, data validation, red flags, Reg O, levies, dormant, escheat, and B-notices.  The Central Support Assistant Manager serves as the department lead on all internal/external audits and Compliance reviews.  Gathers, organizes, delivers, and manages all audit information requests and supporting documentation.  Supports the IRA and Special Accounts function within Central Support, and partners with the IRA/Special Accounts Leader to ensure excellence in Individual Retirement Account (IRA) service delivery and compliance.       

Minimum/Essential Job Requirements: 

  • Bachelors Degree preferred, high school diploma or equivalent required

  • At least three years retail/deposit operations and banking experience

  • Experience in supervising retail operational support functions preferred

  • Expert knowledge of core system functionality; including account maintenance functions, product rate changes, and deposit operations related processes

  • Excellent leadership, interpersonal, communication, negotiation, collaboration, internal/external service delivery, organizational, project management, follow-up, prioritization and time management skills

  • Extensive knowledge of core system functionality; including account maintenance functions, product rate changes, and deposit operations related processes

  • Certified IRA Professional (CIP), Certified IRA Services Professional (CISP), or equivalent designation preferred, but not required

  • Ability to successfully prioritize, participate in, and lead multiple projects/implementations concurrently, while meeting established targets and deadlines

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, LGBTQ, national origin, disability or protected veteran status.