Central Support Manager

Job Type: Full-time Exempt

Location: Rutherford, NJ

Summary: The Central Support Manager is responsible for the supervision of the Central Support department and the delivery of exceptional levels of external and internal customer service. This position manages three Central Support Specialists, and supervises all deposit operations and various support functions of the department. Serves as Central Support liaison to core operating system provider to create new deposit products, update/enhance existing products, perform rate changes, and manage the bank’s portfolio of deposit products. Ensures departmental regulatory compliance and operational excellence. Responsible for managing key functions including overdrafts, in-clearing, returned deposited items, quality assurance, merchant/mobile/ATM deposit processing, user acceptance testing, data validation, red flags, Reg O, levies, dormant, escheat, and B-notices.     

Minimum/Essential Job Requirements: 

  • Bachelor's degree preferred; high school diploma or equivalent required

  • A minimum of five years’ experience in supervising retail operational functions and back office support teams

  • Expert knowledge of core system functionality; including account maintenance functions, product rate changes, and deposit operations related processes

  • At least five years of supervisory experience in the retail banking environment, including employee management, coaching, motivating teams, and driving results

  • Excellent leadership, interpersonal, communication, negotiation, collaboration, internal/external service delivery, organizational, project management, follow-up, prioritization, and time management skills

  • Extensive knowledge of banking regulations, regulatory requirements, and operational workflows

  • Ability to successfully prioritize, participate in, and lead multiple projects/implementations concurrently, while meeting established targets and deadlines

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, LGBTQ, national origin, disability or protected veteran status.

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