Fraud Mitigation Specialist

Job Type: Full-time

Location: Rutherford, NJ

Summary: Responsible for identification, prevention, and resolution of fraud, including but not limited to customer transactions, new account opening, check and deposit fraud, card fraud, signature verification, electronic payments, online and mobile banking, and cash management related transactions; mitigates fraud by monitoring and investigating various transactions to identify trends and suspicious/fraudulent activity; analyzes and reports data to other area of the bank while maintaining open line of communication; implements enhancements to fraud management programs and capabilities; improves controls, conducts quality reviews, and reduces fraud losses; researches and analyzes possible fraudulent activity on customer account and investigates customer fraud claims; working with customers to resolve cases.  

Minimum/Essential Job Requirements: 

  • Bachelor's degree preferred; or associates degree and three years fraud detection/investigation, advanced analytical/research experience in the financial institution environment required

  • Broad understanding of consumer and business banking practices, products and services (including online banking and electronic payments), banking regulations, Windows operating system, and Microsoft Office products (Word, Excel, Outlook, PowerPoint, etc.)

  • Experience using fraud mitigation and monitoring systems; ability to anticipate and recognize patterns that may indicate suspicious activity

  • Strong time management skills, demonstrating the ability to multi task in a high pressure environment with short term deadlines

  • Ability to prioritize and organize assignments in a fast-paced, dynamic atmosphere

  • Excellent communication, interpersonal, organizational, and follow up skills

  • The ability to demonstrate empathy, discuss complex situations/information in an easy to understand manner, and provide high levels of external and internal customer service

  • Inquisitive mindset with the ability to work autonomously with limited direction; demonstrates objective decision making and problem solving skills

  • Familiarity with bank’s consumer and commercial products and services, regulatory compliance, policies, and procedures

  • CFE certification preferred; willingness to obtain banking fraud related certification required

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, LGBTQ, national origin, disability or protected veteran status.

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