Job Type: Full-time
Location: Parsippany, NJ
Summary: Working alongside the Residential Mortgage Operations team, the Director of Residential Lending, and the Empower Systems Administrator, the main tasks include assisting in the performance of detailed requirements analysis, documenting processes, performing user acceptance testing, and performing system administration activities on the BKFS Empower platform. Also responsible for assisting the Systems Administrator in Empower LOS setup and configuration definition for all components including product and pricing, workflow, service providers, user roles, and others. Participates in change control and promotions into all environments, testing of upgrades, developing test cases and test scripts. Helps execute user acceptance testing. Troubleshoots integrations with all service providers. Provides escalation support for help desk requests from internal users while troubleshooting issues- accelerating items to Black Knight tech support as needed. Provides Empower process, feature, and workflow information to business SME’s. Tests business rules.
Minimum/Essential Job Requirements:
A bachelor’s degree in business or related field
A minimum of 3 years of experience in mortgage operations
Experience with leading residential mortgage LOS systems. BKFS Empower experience highly desired
Strong analytical and conceptual thinking skills
Advanced technical skills
Strong documentation skills and experience with process modeling concepts
Competency in Microsoft applications including Word, Excel, and Outlook
Ability to follow through on commitments
Strong planning, organizational, and time management skills
Works well as a contributor to small project teams.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, LGBTQ, national origin, disability or protected veteran status.