Payments Analyst

Job Type: Full-time

Location: Rutherford, NJ

Summary: The Payment Analyst ensures an exceptional customer experience through the delivery of best in class support for cards other payment functions.  This individual maintains an expert level of knowledge pertaining to network operating guidelines and government regulations, serves as payments subject matter expert for both internal and external customers, and acts as liaison to card processors/payment networks to facilitate expedited problem resolution. This position collaborates with the Fraud and Risk departments to actively manage the bank’s program of rules/network parameters to protect the bank and its customers, while balancing the customer experience  

Minimum/Essential Job Requirements: 

  • Bachelor's degree preferred, high school diploma or equivalent required with a minimum of five years payments related experience

  • Advanced computer skills including MS Outlook, MS Excel, MS Access, MS Word, and Monarch, with expert knowledge of various payment networks

  • Minimum of five years’ experience relating to Regulation E, D, CC, DD, UCC and Automated Clearing House (ACH)

  • Ability to multitask in high pressure environment with short term deadlines

  • Ability to identify gaps and/or risk exposure in control processes

  • Strong analytical, problem solving and organizational skills

  • Ability to coordinate with associates from several different departments to resolve problems

  • Ability to implement and manage an escalation policy regarding related events

  • The ability to provide high levels of external and internal customer service

  • Strong written and verbal communication, interpersonal, organizational, and follow up skills

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, LGBTQ, national origin, disability or protected veteran status.

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