Retail Sales Training Leader

Job Type: Full-time

Location: Rutherford, NJ

Summary: Responsible for developing and delivering training curriculum for the Retail team. Conducts sales, product, and service training as part of the banks’ onboarding process for all new hires and refresher training as needed. Delivers clear and concise information of the brand message. Maintains and updates all training material as needed. Tracks and reports on employee progress. Assists with the Retail Sales programs.

Minimum/Essential Job Requirements: 

  • Bachelor's degree or equivalent financial training experience

  • Experience training and coaching in a customer service/retail environment for a minimum of 5 years

  • Strong communication skills, with the ability to effectively train in a classroom environment. Highly developed social, verbal and written communication skills, including outstanding presentation skills

  • Proven interpersonal skills to motivate a team and interact with all levels of personnel

  • Proficient in Excel, Word, PowerPoint and Microsoft Office for report writing for sales training tracking

  • Excellent organizational, follow-up and listening skills

  • Adaptable to a changing environment to ensure all material is delivered within a scheduled time


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