Cash Management Operations Specialist

Job Type: Full-time

Location: Rutherford, NJ

Summary: Serves as the bank’s subject matter expert on NACHA ACH regulations and associated risks. Provides support for all departmental functions in order to grow the bank’s portfolio of Cash Management products and services, including wires, Remote Deposit Capture, online ACH originations, Positive Pay and other online business banking products. Maintains close working relationship with front line retail teams in support of customers, enrolls business clients in various products, and provides education on features and functionality. 

Minimum/Essential Job Requirements: 

  • Must be accredited ACH Professional (AAP) Certified

  • Bachelor's degree preferred

  • Minimum 5 years of retail banking experience, with 1 year Cash Management and 3 years ACH experience required

  • Ability to multitask in high pressure environment with short term deadlines

  • Ability to identify gaps and/or risk exposure in control processes

  • Strong analytical, problem solving and organizational skills

  • Ability to coordinate with associates from several different departments to resolve problems

  • Ability to implement and manage an escalation policy regarding related events

  • The ability to provide high levels of external and internal customer service

  • Advanced computer skills including MS Outlook, MS Excel and MS Word

  • Strong written and verbal communication, interpersonal, organizational, and follow up skills

Specific Job Functions: 

  • Provides exceptional levels of support for business online banking Cash Management users and for all associated ancillary products and services to both internal and external customers

  • Support retail teams in identifying customer needs and opportunities in Cash Management to expand customer banking relationships

  • Enrolls Cash Management customers in various products and services; provides instruction and support on all products

  • Serves as liaison between merchant services, business credit card, and HR/payroll services vendors and branch teams in order to facilitate increased sales and coordinate administration of services

  • Monitors and ensures risk exposure limits are properly implemented, maintained and renewed in adherence to ACH policies and NACHA risk regulations; makes recommendations for changes as needed

  • Works closely with bank officers, operations and implementation teams to resolve issues surrounding ACH files/clients which exceed the established ACH risk exposure limits

  • Remains informed of all new or modifications to ACH rules and regulations

  • Provides backup support for ACH risk functions and NACHA rules and regulations

  • Serves as ACH and NACHA rules expert; provides guidance, advice, and direction throughout organization on matters pertaining to ACH and NACHA rules

  • Assists in designing processes and workflows for ACH fraud monitoring; partners with fraud department in investigating ACH fraud related issues

  • Ensures ACH activities, policies, and procedures comply with applicable laws and regulations to protect the bank and customer interest; maintains internal control standards, including timely implementation of internal and external audit recommendations together with any issues raised by external regulators


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