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Central Support Analyst

Job Type: Full-time

Location: Parsippany, NJ

Summary: The Central Support Analyst is responsible for creating an exceptional internal and external customer experience by providing essential retail banking operational support.  This position maintains an expert level of knowledge pertaining to deposit operations, and is responsible for critical functions, which include the processing of overdrafts, inclearing, returned deposited items, wire transfers, and merchant/mobile/ATM deposits. 

Minimum Job Requirements:

  • Bachelor’s degree preferred, high school diploma or equivalent required with a minimum of three years deposit operations and retail banking experience

  • Expert knowledge pertaining to deposit operations, overdrafts, inclearing, incoming/outgoing wire transfer processing, dormant accounts, escheatment, B-notices, and Regulations E, D, CC, and O

  • Strong knowledge of general banking, including understanding of bank products, services, and regulations, policies and procedures

  • Proficiency with wire transfer related applications, such as Payments Exchange: Fedwire,  FedLine Advantage, etc.

  • Advanced computer skills including MS Outlook, MS Excel, and MS Word

  • Ability to multitask in high pressure environment with short term deadlines

  • Ability to identify gaps and/or risk exposure in control processes

  • Ability to coordinate with associates from several different departments to resolve problems

  • Strong written and verbal communication, interpersonal, analytical, organizational, and follow up skills

  • Ability to make quick, high quality decisions on complex issues

  • Excellent external and internal customer service delivery skills

  • Ability to successfully prioritize, participate in, and lead multiple projects/implementations concurrently, while meeting established targets and deadlines

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, LGBTQ, national origin, disability or protected veteran status.

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