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Channel Center Agent

Job Type: Full-time

Location: Parsippany, NJ

Summary: Responsible for delivery of exceptional levels of customer service through the bank’s remote channels (telephone, email, chat, text, etc.).  This individual accurately and efficiently handles all customer inquiries and service requests, ensuring a positive experience during every interaction.  Serves as a problem solver; builds relationships by evaluating customer needs and matching the appropriate products, services, and solutions to meet those financial needs.  Leverages the bank’s service and sales culture to increase customer engagement.  Provides education and guidance regarding the bank’s products and services, and assists customers in navigating online applications, website, and technology.  

Minimum/Essential Job Requirements: 

  • Bachelor’s degree preferred; a minimum of two years of equivalent financial institution/contact center experience required

  • Knowledge of Channel Center operations, and banking products and services

  • Excellent customer service and communication skills

  • Ability to demonstrate empathy, discuss complex situations/information in an easy to understand, patient and calm manner

  • Excellent interpersonal, organizational and follow-up skills

  • Ability to multitask in a fast paced, ever changing environment

  • Strong time management skills, demonstrating the ability to multitask in a high pressure environment with short term deadlines

  • Strong technical, analytical, and problem solving skills

  • Proficient in Microsoft Suite, including Word, Excel and Power Point

  • Bilingual English/Spanish a plus

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, LGBTQ, national origin, disability or protected veteran status.