Job Type: Full-time
Location: Parsippany, NJ
Summary:
The Consumer Engagement Leader is responsible for leading the Consumer Branch Management team to boost customer engagement through a strong sales and service culture. This includes managing staffing processes, performance evaluations, disciplinary actions, coaching, employee development, and providing feedback. They will oversee branch management staff and operations to meet customer financial needs, executive goals, and ensure operational excellence.
The role involves creating and implementing strategies to achieve deposit and loan goals, ensuring policy compliance, and delivering outstanding customer experience.
Additionally, the Consumer Engagement Leader conducts formal monthly branch evaluations and hosts branch manager meetings to maintain effective communication across the branch network.
Minimum/Essential Job Requirements:
Minimum of a four-year college degree or related experience
Minimum 10 years of proven experience in management, sales, and business development
Excellent supervisory and leadership skills
Excellent interpersonal and communications skills, both written and verbal
Extensive knowledge of retail banking regulations and retail branch operations
Must be mobile to meet the needs of the business, working flexible hours in various branch locations
May be required to work extended hours, including weekends
Ability to interact with others in a positive manner
Strong computer and management skills
Strong coaching, mentoring, feedback and follow up skills are a necessity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, LGBTQ, national origin, disability or protected veteran status.