Job Type: Full-time
Location: Parsippany, NJ
Summary: The Digital Banking Analyst is responsible for creating an exceptional internal and external customer experience by providing support for all digital banking products and services. Including eBanking, eMobile and all associated services (Zelle, mobile deposit, online bill pay), debit/ATM card services, cash management products and services (ACH Originations, Remote Deposit Capture (RDC), Positive Pay, online wire transfers), the bank’s ACH program and ancillary business services (merchant services, payroll services and tenant security accounts).
Minimum Job Requirements:
Bachelor’s degree and 3 years ACH experience preferred
Minimum 3 years of retail banking experience, with 1 year digital banking experience required
Ability to multitask in high pressure environment with short term deadlines
Ability to identify gaps and/or risk exposure in control processes
Strong analytical, problem solving and organizational skills
Ability to coordinate with associates from several different departments to resolve problems
Ability to implement and manage an escalation policy regarding related events
The ability to provide high levels of external and internal customer service
Advanced computer skills including MS Outlook, MS Excel, and MS Word
Strong written and verbal communication, interpersonal, organizational, and follow up skills
Accredited ACH Professional (AAP) Certified preferred