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Digital Banking Analyst

Job Type: Full-time

Location: Parsippany, NJ

Summary: The Digital Banking Analyst is responsible for creating an exceptional internal and external customer experience by providing support for all digital banking products and services.  Including eBanking, eMobile and all associated services (Zelle, mobile deposit, online bill pay), debit/ATM card services, cash management products and services.

Minimum Job Requirements:

  • Bachelor’s degree and 3 years ACH experience preferred

  • Minimum 3 years of retail banking experience, with 1 year digital banking experience required 

  • Ability to multitask in high pressure environment with short term deadlines

  • Ability to identify gaps and/or risk exposure in control processes

  • Strong analytical, problem solving and organizational skills

  • Ability to coordinate with associates from several different departments to resolve problems

  • Ability to implement and manage an escalation policy regarding related events 

  • The ability to provide high levels of external and internal customer service

  • Advanced computer skills including MS Outlook, MS Excel, and MS Word

  • Strong written and verbal communication, interpersonal, organizational, and follow up skills 

  • Accredited ACH Professional (AAP) Certified preferred 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, LGBTQ, national origin, disability or protected veteran status.

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