Job Type: Full-time
Location: Parsippany, NJ
Summary:
The role entails collaborating closely with the Consumer Lending Manager and the Lending Team to ensure the smooth functioning of the Dark Matter Empower platform. Key tasks involve conducting detailed requirements analysis, documenting processes, and performing user acceptance testing to ensure the system meets business needs. Additionally, the role includes administering and managing system configurations for the Empower Loan Origination System (LOS). This encompasses setting up and defining components such as product and pricing, workflows, service providers, and user roles.
The individual is responsible for managing change control processes, including overseeing the promotion of changes across different environments. They also handle testing system upgrades as well as planning and managing user acceptance testing to ensure that the system functions as expected.
Managing integrations with all service providers is another crucial aspect of the role. This involves ensuring seamless communication between the LOS and external service providers. When issues arise, the role requires providing escalation support for help desk requests, troubleshooting problems, and escalating unresolved issues to Dark Matter tech support when necessary.
The individual also serves as a subject matter expert on the Empower platform, offering insights on processes, features, and workflows to business SMEs. They are expected to recommend new features and improvements to enhance system efficiency. Lastly, the role involves maintaining and testing business rules to ensure they align with company policies and objectives.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, LGBTQ, national origin, disability or protected veteran status.