Job Type: Full-time
Location: Parsippany, NJ
Summary:
The Senior Digital Banking Analyst plays a key role in enhancing the customer experience for both internal and external clients by offering support for various digital banking products and services. This position involves working closely with the Digital Banking Manager to maintain high standards of service, product delivery, and compliance.
Key responsibilities include:
Customer Experience & Support:
Ensures superior customer experience by providing assistance for digital banking offerings such as eBanking, eMobile, Zelle, mobile deposits, online bill pay, and debit/ATM card services.
Product Management:
Supports and helps manage a broad range of services like cash management products (ACH Originations, Remote Deposit Capture [RDC], Positive Pay, online wire transfers), the bank’s ACH program, and additional business services (merchant services, payroll, tenant security accounts).
Compliance & Audit Management:
Leads the department in all internal and external audits, as well as compliance reviews.
Works with the Operations Audit Assistant to organize and manage audit information requests and ensure proper documentation is available for all digital banking-related audits.
In summary, the Digital Banking Senior Analyst ensures the efficient and compliant functioning of digital banking services, managing both the technical aspects and customer-facing elements, while also coordinating audits and reviews to maintain regulatory standards.
Minimum/Essential Job Requirements:
Bachelor’s degree and three (3) years ACH experience preferred
3+ years of retail banking experience, with one (1) year digital banking experience required
Advanced MS Office Skills, particularly Outlook, Excel, and Word
Accredited ACH Professional certification preferred
Ability to identify gaps and areas of process improvements, risk exposure, prioritize and lead multiple projects, and provide high levels of customer service(internal/external)
Extensive knowledge of banking regulations, regulatory requirements, and operational workflows
Strong analytical problem solving and organizational skills
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, LGBTQ, national origin, disability or protected veteran status.